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Tag: customer satisfaction

Customer happiness = Reality – Expectations

Posted on 29 februari 201629 februari 2016 LumioLeave a commentPosted in Business, Marketing, Strategy

Long time friends Bill and Bob were sitting in a bar. They’ve known each other since back in college. Bob became a consultant at a small firm, Bill was on his way of becoming COO at the transport company he was working at. “So, how are things at work?”, Bob asked. “Well, kind of weird […]

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